Privacy Policy

Caldwell & Voss is owned and operated by NextEra Digitals ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how it is shared, and your rights regarding your personal information.

1. Information We Collect
When you use our website or make a purchase, we can collect the following types of personal information:

  • Name, billing address, shipping address, email address, and phone number
  • Payment information, including billing details (payment data is processed securely by third-party providers)
  • Order history and purchase information
  • Preferences, interests, and information you voluntarily provide
  • Customer service communications, surveys, or promotional responses
  • Technical data such as IP address, browser type, and device information

2. How We Use Your Information
We use your personal data for the following purposes:

  • To process and fulfill orders and transactions
  • To provide customer support and manage returns or inquiries
  • To personalize and improve your shopping experience
  • To send updates, promotional offers, or newsletters (only if you opt in)
  • To analyze website performance and improve our services
  • To comply with legal obligations and enforce our policies

3. Cookies and Analytics
We use cookies and similar tracking technologies to operate and improve our website, analyze website usage, enhance functionality, and provide a better user experience. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

Our store is hosted on Shopify Inc., which uses cookies and similar technologies to power and improve the platform. You can learn more about how Shopify uses cookies by reviewing the Shopify Cookie Policy here: https://www.shopify.com/legal/cookies.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies can affect certain features or functionality of the website.

A cookie banner is used on our site to inform visitors about our use of cookies and, where required, to obtain consent.

4. Sharing Your Information
We do not sell, rent, or trade your personal data. However, we can share your information with trusted third parties when necessary, including:

  • Payment processors
  • Shipping and logistics providers
  • IT and website service providers

These third parties are contractually required to safeguard your personal data. We can also disclose information if required by law or if you violate our Terms of Service.

5. Third-Party Services
Some third-party providers (such as payment gateways and other transaction processors) have their own privacy policies regarding the information we are required to share with them. We recommend reviewing their privacy policies to understand how your data is handled.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services. You can review Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy. You can also review Shopify’s Terms of Service here: https://www.shopify.com/legal/terms.

Once you leave our website or are redirected to a third-party site or application, this Privacy Policy no longer applies.

6. Your Rights
Depending on your location, you can have the following rights regarding your personal data:

  • The right to access the personal information we hold about you
  • The right to correct or update inaccurate information
  • The right to withdraw consent to data processing
  • The right to object to certain data uses, such as marketing
  • The right to request deletion or restriction of your data, where applicable

To exercise any of these rights, please contact us using the details below.

8. Updates to This Policy
We can update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page.