Privacy Policy

Caldwell & Voss is owned and operated by NextEra Digitals ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how and why we use it, how it may be shared, how long it may be retained, and the rights available to you.

This Privacy Policy applies to customers and visitors to our website, including customers located in the United States, the United Kingdom and Canada.

1. Information We Collect

When you visit our website, contact us, place an order, or otherwise interact with our services, we may collect the following types of personal information:

  • Name, billing address, shipping address, email address, and phone number
  • Payment and transaction information. Payment card information is generally processed securely by our payment providers and is not directly stored by us
  • Order history, purchase information, returns, refunds, and exchanges
  • Preferences, interests, and information you voluntarily provide to us
  • Customer service communications, inquiries, surveys, reviews, or promotional responses
  • Technical and usage information, such as your IP address, browser type, device information, operating system, website activity, and referring URLs
  • Cookie, analytics, and advertising information where applicable and permitted by law

2. How We Use Your Information

We may use your personal data for the following purposes:

  • To process, fulfill, deliver, and manage your orders
  • To process payments and prevent fraudulent or unauthorized transactions
  • To provide customer support and manage returns, refunds, exchanges, or other inquiries
  • To operate, maintain, secure, and improve our website and services
  • To personalize and improve your shopping experience
  • To communicate with you regarding your orders, account, or customer service requests
  • To send marketing communications, promotional offers, or newsletters where permitted by applicable law
  • To measure and analyze website performance and customer interactions
  • To detect, investigate, and prevent fraud, security incidents, and misuse
  • To comply with legal, tax, accounting, regulatory, and other applicable obligations
  • To establish, exercise, or defend legal claims

3. Legal Bases for Processing – United Kingdom

Where UK data protection law applies, we process personal data only where we have an appropriate legal basis. Depending on the circumstances, this may include:

  • Performance of a contract: Where processing is necessary to process and fulfill your order, manage payments, arrange delivery, or provide requested customer service
  • Legal obligations: Where processing is necessary to comply with applicable legal, tax, accounting, regulatory, or other obligations
  • Legitimate interests: Where processing is necessary for our legitimate business interests, such as operating and improving our services, protecting our business, preventing fraud, and maintaining website security, provided those interests are not overridden by your rights and interests
  • Consent: Where you have provided consent for a specific purpose, such as certain marketing activities or the use of non-essential cookies and similar technologies where consent is required

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand how visitors interact with our website, measure performance, and, where applicable, support advertising and marketing activities.

Some cookies and similar technologies are necessary for the website to function and may be used without consent where permitted by applicable law. Other technologies, including certain advertising, tracking, and analytics technologies, will only be used where permitted by applicable law and, where required, after you have provided the appropriate consent.

Our website uses a cookie consent mechanism to provide information about applicable cookies and similar technologies and to allow visitors to manage their preferences where required.

You may also be able to manage certain cookies through your browser settings. Disabling necessary cookies may affect the functionality of the website.

Our store is hosted by Shopify Inc. You can learn more about Shopify's use of cookies by reviewing the Shopify Cookie Policy.

5. Sharing Your Information

We do not sell or rent your personal information in the ordinary meaning of those terms. We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.

These third parties may include:

  • Shopify and other website or e-commerce service providers
  • Payment processors and payment service providers
  • Shipping, fulfillment, and logistics providers
  • IT, hosting, security, and technical service providers
  • Analytics, advertising, and marketing service providers, subject to applicable consent requirements
  • Professional advisers, such as accountants, legal advisers, or insurers where necessary
  • Government authorities, regulators, courts, or law enforcement where disclosure is required or permitted by law

Where required by applicable data protection law, we take appropriate steps to ensure that service providers process personal information securely and only for authorized purposes.

6. Third-Party Services

We use third-party providers to help operate our store and provide our services. These providers may process personal information in accordance with their own privacy policies and applicable contractual obligations.

Our store is hosted by Shopify Inc., which provides the e-commerce platform through which we offer our products and services.

You can review Shopify's Privacy Policy and Terms of Service for further information.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices of websites or services that we do not control, and we recommend reviewing their applicable privacy policies.

7. International Data Transfers

Because we operate an online business and use service providers that may operate internationally, your personal information may be processed or stored outside the country in which you live.

Where personal data subject to UK data protection law is transferred internationally, we take appropriate measures where required by applicable law to ensure that the information receives an appropriate level of protection. These measures may include relying on applicable adequacy regulations or appropriate contractual safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and transaction records, resolving disputes, preventing fraud, and satisfying legal, accounting, tax, or regulatory requirements.

The appropriate retention period may vary depending on the type of information, why it was collected, and applicable legal requirements.

When personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it where reasonably practicable and required by applicable law.

9. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include:

  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate or incomplete personal information
  • The right to request deletion of your personal information in certain circumstances
  • The right to request restriction of certain processing
  • The right to object to certain processing
  • The right to withdraw consent where processing is based on consent
  • The right to receive certain personal information in a portable format where applicable
  • The right to object to or opt out of certain direct marketing activities

These rights are subject to applicable legal conditions, limitations, and exceptions.

To exercise a privacy right, please contact us at support@caldwellvoss.com. We may need to verify your identity before processing certain requests.

10. United Kingdom Customers

If you are located in the United Kingdom, your personal data may be protected by applicable UK data protection legislation.

You may have rights including access, rectification, erasure, restriction, objection, and data portability, depending on the circumstances and subject to applicable legal limitations.

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can attempt to resolve your concern.

You may also have the right to make a complaint to the UK Information Commissioner's Office (ICO) or another competent supervisory authority.

11. Canadian Customers

If you are located in Canada, your personal data may be protected by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

You may have rights including access to, and correction of, personal information we hold about you. You may also withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can attempt to resolve your concern.

You may also have the right to make a complaint to the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.

12. United States Customers

Our 30-day return policy applies to eligible orders delivered within the United States. Applicable federal or state consumer protection laws may provide additional rights depending on your location. Nothing in this policy limits any rights that cannot legally be excluded.

13. Marketing Communications

Where permitted by applicable law, we may send you marketing communications about our products, offers, or services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending non-marketing communications that are necessary in connection with your orders, transactions, customer service requests, or our legal obligations.

14. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs. The updated version will be published on this page.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us at:

Caldwell & Voss
Operated by NextEra Digitals
Email: support@caldwellvoss.com