Frequently Asked Questions
Where do you ship to?
We currently deliver to customers in the United States only.
Can I cancel my order?
To request an order cancellation, please contact us as soon as possible at support@caldwellvoss.com. Cancellations are generally possible before processing begins. Once processing has started, the order can no longer be canceled, and the return process must be followed after delivery.
What is the delivery time?
- Order Cut-Off Time: 4:00 PM (EDT)
- Order Processing Time: 1–3 days (Monday to Friday)
- Shipping Transit Time: 4–5 days (Monday to Friday)
- Total Delivery Time: 5–8 business days
How can I track my order?
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to follow your shipment from dispatch to delivery.
What are the shipping costs?
We offer free shipping on all orders within the United States.
What are the Payment Options you offer?
Caldwell & Voss offers several secure payment options for checkout, you can check it in our Payment Policy.